Please note we are unable to guarantee specific delivery dates or delivery timeframes, all delivery times are estimates only.
All orders are dispatched from our warehouse in Knoxfield, Victoria, Australia.
Shippings costs vary depending on the delivery address, products ordered and delivery method. Please see table below or use the shipping calculator on the Shopping Cart page.
Order contains: | Delivery options: | Delivery cost per order | |
---|---|---|---|
VIC, NSW, ACT, QLD, TAS, SA, NT | WA | ||
Standard seed packets ONLY - | Economy Delivery | $3.00 or FREE on orders over $25 | $5 |
Parcel Delivery | Capped rate of $8.99 | ||
Express Delivery | $15.00 | ||
BULK seed, garden supplies, tools, or accessories - |
Parcel Delivery |
Capped rate of $8.99 |
|
Express Delivery |
Starting from $15.00 (Calculated by weight) |
||
Live Plants - | Live plants | Capped rate of $10.00 |
*All orders sent to Western Australia are subject to mandatory inspection and fees by Quarantine WA. These fees are included in all shipping costs above.
*Please note: The postage rates on this page are for orders placed through this website. 'Special' or 'custom' orders placed via email may attract different postage rates.
Economy Delivery
We'll use the most economical method to deliver your order. Delivery times vary but are generally from 2-6 business days.
- Quick dispatch
- Smaller orders will be sent as letters via Australia Post (no tracking number)
- Larger orders will be sent as parcels through Australia Post or another courier (tracking number will be included)
- Guaranteed delivery*
Express Delivery
- Next business day delivery* within Australia Post's Express Post network and fastest possible delivery for other areas
- Priority Dispatch (Orders placed before 12 midday are usually dispatched same business day)
- Tracking number
- Guaranteed delivery*
Important notes for all delivery methods:
- We will only process your order after we have received your payment.
- Orders to Western Australia and Tasmania may be subject to additional delays due to inspections by Quarantine.
- Dispatch and delivery times on this page are estimates only, we cannot guarantee delivery times as these can change for reasons which are beyond our control. We will not be liable for late deliveries or any loss, damage or cost incurred due to late delivery.
- Postage rates are calculated on a per order basis. Orders to the same recipient and address may be combined at the time of dispatch at our discretion.
*Delivery Guarantee
We will replace any orders that are lost or damaged in transit however we will not replace or refund orders simply because they were delivered later than estimated. The table below documents at what time we will consider an order missing for each delivery method:
Delivery method | Expected delivery time | Order will not be considered late/missing until at least |
Time to investigate missing orders before replacement is sent |
---|---|---|---|
|
2-6 business days | 20 business days | 1-3 business days |
|
1+ business days |
4 business days after Australia Posts estimated delivery time | 1-3 business days |
Payment
We accept payment by Visa, MasterCard, PayPal and bank deposit.
Bank Deposit
Our bank details will be made available to you through the checkout process and also in your invoice. It is important you use your order number as the transaction description so we can identify your payment. Payment must be received within 10 business days, if a payment has not been received after 10 business days and you have not contacted us we may cancel your order. Orders paid via bank deposit will only be processed after payment has been received (this can take 3 or more business days depending on your bank).
Security
Our shopping cart is secured using industry standard protection. Credit card payments are made through a PCI DSS (Payment Card Industry Data Security Standards) compliant payment gateway with 2048 Bit v3 SSL encryption to ensure the safety of your personal details.
We do not store credit card information; we securely submit credit card information to our bank for processing.